OUR REFUND POLICY
WINNERS MS INT’L AGENCY is committed to providing professional and reliable services to its clients. This Refund Policy explains the circumstances under which payments may be refunded.
1. General Policy
Payments made to WINNERS MS INT’L AGENCY are considered payment for agreed services, operational expenses, agency fees, logistics, documentation, third-party charges, port-related expenses, or other services requested by the client.
Refunds will only be considered where the relevant service has not been fully rendered or where an overpayment or duplicate payment has occurred.
2. Eligible Refunds
A client may be eligible for a refund where:
– A duplicate payment has been made.
– An amount has been paid in excess of the confirmed invoice.
– A service has been cancelled before commencement and no related expenses have been incurred.
– WINNERS MS INT’L AGENCY is unable to provide the agreed service.
– A transaction has been confirmed as an erroneous payment.
3. Non-Refundable Payments
The following payments are generally non-refundable:
– Services already completed or substantially performed.
– Government, port, customs, immigration, maritime authority, terminal, banking, or other third-party charges already paid.
– Transportation, launch boat, accommodation, logistics, documentation, clearance, or operational expenses already incurred.
– Administrative or agency fees relating to work already undertaken.
– Costs resulting from cancellation, delay, change of instructions, or circumstances attributable to the client, vessel, principal, charterer, owner, or other third party.
4. Refund Request: Refund requests must be submitted in writing and should include:
– Client or company name.
– Invoice or transaction reference.
– Amount paid.
– Date of payment.
– Reason for requesting the refund.
– Proof of payment.
– Bank account or payment details where applicable.
5. Review and Approval
Every refund request will be reviewed based on the circumstances of the transaction and services already rendered or expenses already incurred.
Approved refunds will be limited to the refundable balance remaining after deduction of applicable bank charges, third-party costs, administrative expenses, and services already provided.
6. Refund Processing
Once a refund has been approved, WINNERS MS INT’L AGENCY will process the refund to the original payment method or to a verified bank account belonging to the client, subject to applicable banking and payment-provider requirements.
Processing times may vary depending on the bank, payment provider, currency, and country involved.
7. Fraud and Unauthorized Transactions
Where fraud, unauthorized payment, chargeback abuse, or suspicious activity is suspected, WINNERS MS INT’L AGENCY reserves the right to suspend the refund process while the transaction is investigated and verified.
8. Contact
All refund requests and related enquiries should be addressed to:
WINNERS MS INT’L AGENCY
Subject: Refund Request
WINNERS MS INT’L AGENCY reserves the right to review or amend this Refund Policy from time to time in accordance with its operational requirements and applicable laws.